eropa99 Privacy Policy
When you log into eropa99, verify your identity, and deposit funds via DANA, e-wallet, or your bank account, we collect and store your personal information. This page describes what we collect, how we use it, and how we keep it protected.
We at eropa99 are committed to transparent data handling. We collect only what we need to verify your account, process your deposits and withdrawals, and operate our platform securely. We don't sell your data to advertisers or third parties unrelated to your account. We encrypt your payment information and store it according to international security standards.
Our privacy practices are shaped by the jurisdictions we serve. If you're in Jakarta, Surabaya, Bandung, or any other supported region, your data is subject to Indonesian data-protection principles and any applicable local laws. Read on to understand exactly what happens to your information when you use eropa99.
What data we collect at eropa99
We collect information in three categories when you open an eropa99 account. First, we ask for your email address and a password. We use your email to send account notifications (login alerts, deposit confirmations, withdrawal status) and to help you recover your account if you forget your password. Your password is encrypted using industry-standard hashing; we never store it in plain text or can read it ourselves.
Second, we collect identity information during KYC (know-your-customer) verification. You upload a government-issued ID (national ID card or passport) and proof of address (utility bill, bank statement, or government letter). We use this to confirm your identity and comply with anti-money-laundering regulations. We store these documents securely in encrypted form and retain them for the duration of your account, plus seven years afterward (to satisfy regulatory retention requirements).
Third, we collect payment data. When you deposit via DANA, e-wallet, mobile banking, local payment, or online payment, we receive confirmation of the transaction from your e-wallet provider. We store the transaction ID, amount, date, and payment method. Your actual wallet credentials are not stored on our servers—your bank or e-wallet provider handles the authentication. If you deposit via e-walletwe similarly record only the transaction confirmation, not your banking credentials. For mobile banking, local payment, online payment, or e-wallet virtual-account transfers, we store the virtual-account number we issued to you, the amount transferred, and the date cleared.
How we use your data and who has access
We use your email address, identity documents, and payment data for these purposes only: (1) verifying your identity and age eligibility, (2) processing your deposits and withdrawals, (3) monitoring for fraud or money-laundering activity, (4) sending you important account notifications, and (5) responding to your customer-support requests. We do not use your data for marketing unless you explicitly opt in to promotional emails.
Our servers and databases sit on secure cloud infrastructure. Our engineering and customer-support teams have access to your account data on a need-to-know basis. For example, our support team can see your account history and payment records to resolve a dispute, but they cannot see your password. We use third-party processors to help us operate: payment processors (licensed banks and e-wallet operators) receive your transaction details to complete deposits and withdrawals; cloud hosting providers store our encrypted databases; and email providers send our notifications on our behalf. All processors sign data-protection agreements with us.
Your data may be stored outside Indonesia
Our cloud servers may be located in other countries. By using eropa99, you consent to your data being stored and processed outside your jurisdiction, provided we maintain the same security and privacy standards.
Your rights and data access on eropa99
You have the right to access your personal data held by eropa99. To request a copy of your information, contact our support team via in-app chat or email. We'll send you a summary of your account details, identity documents, payment records, and account activity within ten business days. You can also request that we correct any inaccurate data—for example, if your address changes, you can update it in your account settings.
You have the right to request deletion of your data, subject to legal limits. We cannot delete identity documents or payment records if they're required for regulatory compliance or open disputes. However, once your account is closed and all regulatory retention periods have elapsed, we can delete your data upon request. If you close your eropa99 account, your password and login history are deleted immediately; your identity documents and payment records are retained for seven years as required by law.
Data breach notification and security incidents
We use SSL encryption, secure password hashing, and regular security audits to protect your information. If a data breach occurs—for example, if an unauthorized person gains access to a subset of customer records—we'll notify you by email within 72 hours and explain what information was affected and what steps you should take (such as changing your password). We maintain cyber-insurance to cover breach costs and have incident-response procedures in place.
Policy updates and contact
We may update this privacy policy from time to time to reflect changes in our service or changes in law. When we make material changes, we'll notify you by email at least 30 days before the update takes effect. Your continued use of eropa99 means you accept the updated policy. If you have any questions about our privacy practices or wish to exercise your rights, contact our support team. We're available via in-app chat, email, or the contact form on our support page. Players in SurabayaBandungJakartaand other supported regions can reach us in English using any of these channels.